INTEGRATED DIGITAL TOOLS
Milan Utopia offers human-centric digital tools to elevate guest stay experiences. We significantly reduce front office dependency and offer deeply personalized services to Guests when and where needed.
Front Office Communication
On-demand Services
In-room Automation
Food Ordering & Space Booking 
Guests can check-in in matter of minutes without having to queue up, provide details and make entries in the hotel’s register. KYC documents can also be saved and retrieved as needed.
As soon as a Guest checks-in, he or she can access from their own phone or a hotel-provided tablet all the in-room and property features offered. The features will be automatically disabled upon checkout.
Guests can experience utmost convenience by accessing room devices from the tablet or mobile phone. It simplifies the complexity for Guests fumbling across switches and controls.
Guests can control lights using mobile app or voice. Occupancy sensors in bathrooms will turn on/off lights in a contactless manner when motion is sensed.
Guests can control air-conditioning systems using mobile app or voice. Air conditioners can also be turned on/off based on time schedules, guest occupancy and check-in/checkout time.
Guests can open or close curtains using mobile app or voice. Guest that stay for longer durations can program the curtains to automatically open and close at specific times.
No more remote clutter. Equipped with universal remote-control functions, guests can control televisions, set-top box and air-conditioner from their mobile app.
Create customized, mood-based scenes such as relax or watch movie by integrating lights, music, air-conditioners and media devices at the touch of a button.
Guests can check who is at the door before answering, thereby experiencing enhanced privacy and security during their stay.
Guests can request on-demand services from their mobile app and the corresponding requests will be forwarded to the respective department’s personnel. The administration team can analyze service reports and monitor quality of service.
Guests can order food or reserve tables from their mobile app. Restaurants can schedule food and beverage menus based on time of day. The orders will be directly sent to the kitchen and the same orders will be forwarded to the front office for billing.